Duplicating customer content for redundancy and meeting service-level agreements (SLAs) aligns with which cloud technical requirement?

High availability is fundamentally about ensuring that a system remains operational and accessible, often through redundancy and failover mechanisms. When a cloud service duplicates customer content, it effectively creates backups that help maintain system operations even if one component fails. This redundancy is crucial for meeting service-level agreements (SLAs), which often specify minimum uptime guarantees. High availability strategies minimize service disruptions and ensure that customers can access their data whenever needed, thus directly aligning with the idea of providing a reliable service.

In contrast, maintainability refers to how easily a system can be updated or repaired, multilingual support relates to catering to users in different languages, and scalability deals with the ability to handle increased load or demand efficiently. These concepts are important but do not specifically address the need for redundancy and operational continuity in the same way that high availability does.